FREQUENTLY ASKED QUESTIONS

We understand that you may have questions before or after your purchase, here are the most common ones!

HOW MUCH DOES SHIPPING COST?

Nothing! We love and appreciate our customers so the shipping cost is covered by us! Enjoy free shipping worldwide.

WHAT CURRENCY WILL I BE CHARGED IN?

We process all our orders in USD. If you are located in a different country, your order will automatically be converted at the current exchange rate during checkout.

HOW LONG DOES SHIPPING TAKE?

It usually takes 1-2 business days to process your order. It will take about 7-15 business days to arrive at your door. Shipping times may vary depending on demand and your location. You can track your order here.

CAN I CHANGE/CANCEL MY ORDER?

We can only change or cancel orders if they have not yet been shipped out yet. Once your item ships we can not change or cancel your order. Please reach out IMMEDIATELY if a change or cancellation is required.

ITEM ARRIVED DAMAGED?

Accidents can happen during transportation, we try our best to minimize this issue as best as we can but we understand it can still happen. If your item is damaged, please reach out with your name, order number, and a picture(s) of the damaged item.

WHERE ARE YOU LOCATED?

Our main office is located in sunny California! However, we have multiple warehouses across the globe.

CONTACT US

If there are any questions you have not found an answer to, please reach out to our support team by emailing info@doctorpethair.com