Refund policy

Dr. Pet Hair™ Team aims to deliver both the best product and customer service for each and every customer.

However, we understand mistakes can happen. That is why we are here to help if you're not 100% satisfied with your purchase.

Please contact our customer support team at info@doctorpethair.com for any questions or concerns. We try our best to respond to every email within 24 hours.

Return Policy

Our return policy lasts 14 days from the original purchase date.

To be eligible for a return, please make sure:

1. The item is in original condition and is unused.
2. Provide order confirmation and/or proof of purchase from doctorpethair.com
3. Be within the 14 days from original purchase date.

Damaged Items

We are aware that mistakes can be made or damage can be done during transportation. Please let us know about your damaged goods immediately.

Customs and Borders

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. The responsibility is yours to check to see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are also your responsibility.

If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policy above.

If you have any further questions, please feel free to contact us at info@doctorpethair.com